Shipping Policy

Order Notifications

Thank you for shopping with Vulldy. Each dress is handcrafted and carefully prepared just for you. You will receive a confirmation email immediately after placing your order, followed by a notification once your items have shipped. You can check your order status at any time using the tracking tool we provide.

Estimated Delivery Time

Total delivery time includes both processing time and shipping transit time. Processing time is separate from shipping time. All delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, local postal services, weather, public holidays, peak seasons, incorrect address information, or other circumstances outside our control.

Processing Time

Each gown is meticulously crafted and undergoes rigorous quality inspection before shipment. The overall production process typically takes 5 to 15 business days, depending on the design and complexity of the gown.

• Standard products: 5‑7 business days processing
• Complex hand‑made gowns: 10‑15 business days processing

Shipping Options & Transit Time

Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing the tracking number and a tracking link (if applicable). Please note that it may take 1–2 business days for the carrier to update the tracking information after the shipment has been dispatched.

If you do not receive a shipping confirmation email after the estimated processing time has passed, please check your spam or junk folder before contacting us.

Sales Tax

Sales tax is already included within our displayed product prices. No extra sales tax will be added at checkout.

Customs and Import Duties (International)

Depending on the country to which you instruct us to ship your order, your order may be subject to import taxes, customs duties or other similar types of governmental taxes, duties, or fees (collectively, "Duties and Taxes"). You are responsible for the payment of all such Duties and Taxes, irrespective of when you are billed or charged for Duties and Taxes. We have no control over these charges as customs policies vary widely from country to country. Contact your local customs office for more information about customs fees, duties, and taxes.

If you have to pay import taxes and/or additional duties, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about the import tax situation in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell us what you need by putting instructions (regarding labeling, packing, declarations, invoices, etc.). We are more than happy to follow your instructions.

Split Shipments

To optimize logistics efficiency, multiple items in a single order may be shipped in separate packages. In such cases, you will receive multiple shipment confirmation emails and tracking numbers. Unless otherwise agreed upon in advance, split shipments will not incur additional shipping costs.

Package Marked As Delivered But Not Received

When carrier status shows “delivered” but you cannot locate your parcel, please complete these checks first:

1. Check your mailbox, porch, reception desk or other safe drop‑off locations.
2. Confirm with family members, neighbors or building reception staff whether the parcel was accepted by others.
3. Contact your local shipping carrier to obtain detailed delivery records.

Please get in touch with our support team with your order number if you still cannot find your package after completing above steps.